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Top FAQ

I'm having difficulty with the site

We are currently in the process of updating our website, which has led to some issues affecting user experience. We apologize for any inconvenience caused during this update! Your patience and support are greatly appreciated as we strive to improve a

How to Activate your Account

How to Activate your Account:. STEP ONE:. STEP TWO:. STEP THREE:. STEP FOUR:. STEP FIVE:. STEP SIX:. STEP SEVEN:. DONE!. How to Reset your Password:. DONE!. Thanks for your patience here, if you have any questions or continue to have trouble logging

Why am I unable to modify my Subscription?

We’re working on some updates to improve your experience on our site! During this time, access will be limited:February 11th – You’ll be able to browse the site, but not place orders.February 12th – You can place one-time orders, but Subscription mod

Why am I unable to update my account?

Our site is currently undergoing maintenance, so no changes can be made to your account at this time. Everything will be back up and running as normal on February 14th, so please check back then, and you should be able to make your updates. We apolog

Why am I unable to add a Mystery Item to my cart/Subscription?

Our site is currently limited during maintenance, and unfortunately, our Mystery Item is not available at this time. We’re working hard on these updates to create a better experience and hope to have the Mystery Item back on our site very soon!In the

Why am I unable to engrave an item?

Thanks for reaching out about this! Unfortunately, the option to engrave is unavailable as we work on some website updates. While we don’t have an exact timeline for its return, we’re always looking for ways to improve the experience and hope to be a

Why does the Trial Set pricing look incorrect?

Thanks for reaching out about this. I’m sorry for any confusion here. As long as you’ve met the terms of the trial offer, the discount will automatically update during the checkout process.The Set will include, a handle, a blade, 2oz can of Shave Gel

How do I change or cancel my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you just placed an order, you can email us at [email protected]. If you have a Subscription, you can cancel or change the timing

How can I check my order's status?

You can check your order details/status on the Order History page of your Profile. Click on the date your order was placed to see your order summary. Your order's status can be viewed by clicking the tracking link, located at the top of your order su

Can I shave my head with your blades?

Our blades are designed for your face, and not recommended for head shaving.

How do I cancel my Subscription?

We hate to see you go, but if you must….

What is your return policy?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. If you have a Subscription, you can cancel or change the timing of your shipments on your Profile. If our products aren’t right for you, let

How long will it take my order to arrive?

This depends on the shipping option you choose!. You can track your order details/status on the Order History page of your Profile. Once you've clicked on the date of purchase, the tracking number will look like this:

Can't login or forgot password?

Visit this link, and click Forgot password?. Type in the email address used to place your Harry's orders, and click RESET PASSWORD. Only click it once. You'll receive a password reset email within the next few minutes. If it does not appear in your i

How do I modify my Subscription?

You can modify your Subscription shipments by going to your Profile page. Under Subscription Settings on the bottom-left corner of your screen, you’ll be able to add or remove products, update your address and payment information, as well as change t

How do I use my coupon/promo code?

Place the product(s) in your cart. Click 'checkout' and follow the steps. On the last step (Order Summary Page), you will see a box titled 'coupon code' on the lower right side of the screen. Enter your code here and click 'apply.' You can place your

How often should I change my blades?

The lifespan of our blades will vary based on your hair type, shave schedule, and blade care habits. On average, most folks like to replace their blades once every 6-8 shaves, or simply once they become dull.