Orders

Do you offer free shipping?

Yes, we offer free shipping on manual orders over $30.

How do I change or cancel my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you just placed an order, you can email us at [email protected]. If you have a Subscription, you can cancel or change the timing

How can I check my order's status?

You can check your order details/status on the Order History page of your Profile. Click on the date your order was placed to see your order summary. Your order's status can be viewed by clicking the tracking link, located at the top of your order su

What is your return policy?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. If you have a Subscription, you can cancel or change the timing of your shipments on your Profile. If our products aren’t right for you, let

How long will it take my order to arrive?

This depends on the shipping option you choose!. You can track your order details/status on the Order History page of your Profile. Once you've clicked on the date of purchase, the tracking number will look like this:

Where do you ship?

We ship within the United States, as well as Puerto Rico, Guam, the US Virgin Islands, and Saipan. Shipping to these areas (along with Hawaii and Alaska) tends to take a bit longer. Additionally, we ship to US Military APO, FPO & DPO addresses. Pleas

Do I have to sign up for a Subscription?

Nope! If you’d rather order as needed, you can do that through the Products page of our website. However, if you order a Starter/Trial Set, a Subscription will automatically be included.

Can I send a gift from Harry's to my friends?

While we don't offer giftable Subscriptions, you can always send anything from the Products page as a gift. You'll even have the choice of including a special message!