# com-harrys-us

> Public Help Center articles for com-harrys-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Why does the Trial Set pricing look incorrect?](https://harrys.gorgias.help/en-US/why-does-the-trial-set-pricing-look-incorrect-1116596.md): Thanks for reaching out about this. I’m sorry for any confusion here. As long as you’ve met the terms of the trial offer, the discount will automatically update during the checkout process.The Set will include a Handle, Blade, 2oz can of Shave Gel, a
- [What is the difference between Harry's Plus and Harry's Original Blades?](https://harrys.gorgias.help/en-US/what-is-the-difference-between-harrys-plus-and-harrys-original-blades-1420438.md): Harry's Plus Blades have been over 10 years in the making and feature a premium metal handle (our heaviest yet!) designed for maximum control, and an advanced pivoting system that adapts to the curves of your face for a more comfortable shave. The co
- [Are the Harry's Plus Blades compatible with the Harry's Original Handles (and vice versa)?](https://harrys.gorgias.help/en-US/are-the-harrys-plus-blades-compatible-with-the-harrys-original-handles-(and-vice-versa)-1420457.md): Thanks for reaching out about this! Our new Harry's Plus Blades are exclusively for use with the Harry's Plus Handle. The adapter is not compatible with the Harry's Original or Original Chrome Handle. For more details, check out the comparison on our
- [Are Harry's Original Blades and Handles being discontinued?](https://harrys.gorgias.help/en-US/are-harrys-original-blades-and-handles-being-discontinued-1420480.md): We have no plans to discontinue our Original Blades, Original Handles, or Original Chrome Handles. Both shave systems will be available on our website and in stores. Harry’s Plus and Original Blades are made in-house at our trusted German blade facto
- [How to Activate your Account](https://harrys.gorgias.help/en-US/how-to-activate-your-account-1116674.md): How to Activate your Account:. STEP ONE:. STEP TWO:. STEP THREE:. STEP FOUR:. STEP FIVE:. STEP SIX:. STEP SEVEN:. DONE!. How to Reset Your Password:
- [Why am I unable to engrave an item?](https://harrys.gorgias.help/en-US/why-am-i-unable-to-engrave-an-item-1116598.md): Thanks for reaching out about this! Unfortunately, the option to engrave is unavailable as we work on some website updates. While we don’t have an exact timeline for its return, we’re always looking for ways to improve the experience and hope to be a
- [How do I change or cancel my order?](https://harrys.gorgias.help/en-US/how-do-i-change-or-cancel-my-order-1051023.md): We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you just placed an order, you can email us at help@harrys.com. If you have a Subscription, you can cancel or change the timing
- [Can I shave my head with your blades?](https://harrys.gorgias.help/en-US/can-i-shave-my-head-with-your-blades-1052271.md): Our Harry's Original Blades are designed for your face and not recommended for head shaving.Our Harry's Plus Blades and ergonomic Handle feature an advanced pivoting cartridge and blade placement, making the Harry’s Plus system uniquely suited for he
- [How can I check my order's status?](https://harrys.gorgias.help/en-US/how-can-i-check-my-orders-status-1051027.md): You can check your order details/status on the Order History page of your Profile. Click on the date your order was placed to see your order summary. Your order's status can be viewed by clicking the tracking link, located at the top of your order su
- [How do I modify my Subscription?](https://harrys.gorgias.help/en-US/how-do-i-modify-my-subscription-2582949.md): Sign in to your Profile. Go to the “Your Subscriptions” tab. No subscription? Maybe it's registered to a different email address? Click “MODIFY / CANCEL” to the right of the product you’d like to modify. CHANGE NEXT SHIP DATE. Click the arrow to the
- [How do I cancel my Subscription?](https://harrys.gorgias.help/en-US/how-do-i-cancel-my-subscription-2577857.md): Sign in to your Profile, and ensure the “Your Subscriptions” tab is underlined. If it's not, click “Your Subscriptions”. All active and inactive Subscriptions will be listed. If you do not see an active Subscription, is it possible it’s registered to
- [What is your return policy?](https://harrys.gorgias.help/en-US/what-is-your-return-policy-1051062.md): We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. If you have a Subscription, you can cancel or change the timing of your shipments on your Profile. If our products aren’t right for you, let
- [How long will it take my order to arrive?](https://harrys.gorgias.help/en-US/how-long-will-it-take-my-order-to-arrive-1051063.md): This depends on the shipping option you choose!. You can track your order details/status on the Order History page of your Profile. Once you've clicked on the date of purchase, the tracking number will look like this: <Tracking7661290540786944278516>
- [Can't login or forgot password?](https://harrys.gorgias.help/en-US/cant-login-or-forgot-password-1052235.md): Visit this link, and click Forgot password?. Type in the email address used to place your Harry's orders, and click RESET PASSWORD. Only click it once. You'll receive a password reset email within the next few minutes. If it does not appear in your i
- [How do I use my coupon/promo code?](https://harrys.gorgias.help/en-US/how-do-i-use-my-couponpromo-code-1051069.md): Place the product(s) in your cart. Click 'checkout' and follow the steps. On the last step (Order Summary Page), you will see a box titled 'coupon code' on the lower right side of the screen. Enter your code here and click 'apply.' You can place your
- [How often should I change my blades?](https://harrys.gorgias.help/en-US/how-often-should-i-change-my-blades-1052238.md): The lifespan of our Blades, Harry's Original Blades or Harry's Plus Blades, will vary based on your hair type, shave schedule, and blade care habits. On average, most folks like to replace their blades once every 6-8 shaves or simply once they become
- [Do you offer free shipping?](https://harrys.gorgias.help/en-US/do-you-offer-free-shipping-1046142.md): Yes, we offer free shipping on manual orders over $30.
- [How do I change or cancel my order?](https://harrys.gorgias.help/en-US/how-do-i-change-or-cancel-my-order-1052392.md): We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you just placed an order, you can email us at help@harrys.com. If you have a Subscription, you can cancel or change the timing
- [How can I check my order's status?](https://harrys.gorgias.help/en-US/how-can-i-check-my-orders-status-1052394.md): You can check your order details/status on the Order History page of your Profile. Click on the date your order was placed to see your order summary. Your order's status can be viewed by clicking the tracking link, located at the top of your order su
- [What is your return policy?](https://harrys.gorgias.help/en-US/what-is-your-return-policy-1052398.md): We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. If you have a Subscription, you can cancel or change the timing of your shipments on your Profile. If our products aren’t right for you, let
- [How long will it take my order to arrive?](https://harrys.gorgias.help/en-US/how-long-will-it-take-my-order-to-arrive-1052400.md): This depends on the shipping option you choose!. You can track your order details/status on the Order History page of your Profile. Once you've clicked on the date of purchase, the tracking number will look like this: <Tracking7661290540786944278516>
- [Where do you ship?](https://harrys.gorgias.help/en-US/where-do-you-ship-1046172.md): We ship to theĀ[United States](https://www.harrys.com/en/us?sticky=true),Ā[Canada](https://www.harrys.com/en/ca/?sticky=true)Āand theĀ[UK](https://www.harrys.com/en/gb?sticky=true). We ship to US Military APO, FPO & DPO addresses. TheĀ[Shave Cream](https://www.harrys.com/en/us/products/shave-cream)Āis recommended as the alternative to the Shave Gel (which is pressurized and often returned to sender with these addresses). We also ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan. Shipping to these areas, as well as Hawaii and Alaska, tends to take a bit longer. We hope to ship to more countries soon!
- [Do I have to sign up for a Subscription?](https://harrys.gorgias.help/en-US/do-i-have-to-sign-up-for-a-subscription-1051201.md): Nope! If you’d rather order as needed, you can do that through the Products page of our website. However, if you order a Starter/Trial Set, a Subscription will automatically be included.
- [Can I send a gift from Harry's to my friends?](https://harrys.gorgias.help/en-US/can-i-send-a-gift-from-harry-s-to-my-friends-1046136.md): While we don't offer gift-able Shave Plan subscriptions, you can always send anything from theĀ[Products page](https://www.harrys.com/en/us/products)Āas a gift. YouÆll even have the choice of including a special message!
- [How does your Trial/Starter Set work?](https://harrys.gorgias.help/en-US/how-does-your-trialstarter-set-work-1046152.md): We start you off with a [Trial Set](https://www.harrys.com/en/us/signup/customize),Āwhich should last about 2 weeks. This gives you time to see if HarryÆs is right for you. **The Set includes:** a Truman Handle, one blade, a 2oz Shave Gel, and a Travel Blade Cover. After that trial, we'll automatically send the first of your Subscription refills, which will continue at the frequency you select during checkout. You're in complete control of your Subscription and can modify or cancel it at any time!Ā**DonÆt want the Subscription?** You can order as needed on [harrys.com/products](https://www.harrys.com/en/us/products).
- [Do I have to sign up for a Subscription?](https://harrys.gorgias.help/en-US/do-i-have-to-sign-up-for-a-subscription-1046140.md): Nope! If youÆd rather order as needed, you can do that through theĀ[Products page](https://www.harrys.com/en/us/products)Āof our website. However, if you order aĀ[Starter Set](https://www.harrys.com/en/us/signup/customize),Āa Subscription will automatically be included.
- [How do I modify my Subscription?](https://harrys.gorgias.help/en-US/how-do-i-modify-my-subscription-2622666.md): Sign in to your Profile. Go to the “Your Subscriptions” tab. No subscription? Maybe it's registered to a different email address? Click “MODIFY / CANCEL” to the right of the product you’d like to modify. CHANGE NEXT SHIP DATE. Click the arrow to the
- [How do I cancel my Subscription?](https://harrys.gorgias.help/en-US/how-do-i-cancel-my-subscription-2622680.md): Sign in to your Profile, and ensure the “Your Subscriptions” tab is underlined. If it's not, click “Your Subscriptions”. All active and inactive Subscriptions will be listed. If you do not see an active Subscription, is it possible it’s registered to
- [How do I change or delete my Credit Card?](https://harrys.gorgias.help/en-US/how-do-i-change-or-delete-my-credit-card-1046148.md): You can add, edit, or delete a credit card by heading over to your [Profile Page](https://www.harrys.com/en/us/profile)Āafter you've signed into your account with your email address.Ā If you're on a Shave Plan: go to the 'Your Next Box' page, scroll down to 'Subscription Settings,' and click 'Payment Method.' A tab on the right will open. Click 'Add Card' in that tab. If you're not on a Shave Plan: go to the 'Your Details' tab, scroll down to 'Payment Methods,' and click 'Add Card.' To remove a card: you can find your cards under 'Payment Methods' on the 'Your Details' page. Select the card you want to delete and press "Delete Card" in red.Ā If the card youÆd like to delete is the one currently being used for your Shave Plan, youÆll first need to update to a new card on the æYour Next BoxÆ page. Once youÆve added the card youÆd like to use going forward, youÆll then be able to delete that old card as explained above. If you used Google/Apple Pay or Link you will not have any stored payment information to delete.
- [How do I use my coupon/promo code?](https://harrys.gorgias.help/en-US/how-do-i-use-my-couponpromo-code-1052417.md): Place the product(s) in your cart. Click 'checkout' and follow the steps. On the last step (Order Summary Page), you will see a box titled 'coupon code' on the lower right side of the screen. Enter your code here and click 'apply.' You can place your
- [There is a $1 charge on my bank statement - what's that about?](https://harrys.gorgias.help/en-US/there-is-a-1-charge-on-my-bank-statement-what-s-that-about-1046162.md): That $1 is a holding charge. It's just your bank talking to our bank saying 'Yup, this is a valid account.Æ That $1 will drop off your statement.
- [How to redeem my Gift Card](https://harrys.gorgias.help/en-US/how-to-redeem-my-gift-card-1046150.md): You can head toĀ[Harrys.com/giftcard](https://www.harrys.com/en/us/giftcard/redeem)Āto apply your gift card to your HarryÆs account to be used on future purchases, or you can enter it in checkout under Payment Methods. You can find your code on the back of the card above the barcode.
- [What forms of payment do you accept?](https://harrys.gorgias.help/en-US/what-forms-of-payment-do-you-accept-1046164.md): We accept all major cards: American Express, Discover, MasterCard, and Visa. And these online payment systems: Apple Pay, Google Pay, and Paypal. And we rarely turn down homemade cookies.
- [What is the difference between Harry's Plus Blades and Harry's Original Blades?](https://harrys.gorgias.help/en-US/what-is-the-difference-between-harrys-plus-blades-and-harrys-original-blades-1420440.md): Harry's Plus Blades have been over 10 years in the making and feature a premium metal handle (our heaviest yet!) designed for maximum control, and an advanced pivoting system that adapts to the curves of your face for a more comfortable shave. The co
- [Are the Harry's Plus Blades compatible with the Harry's Original Handles (and vice versa)?](https://harrys.gorgias.help/en-US/are-the-harrys-plus-blades-compatible-with-the-harrys-original-handles-(and-vice-versa)-1420467.md): Thanks for reaching out about this! Our new Harry's Plus Blades are exclusively for use with the Harry's Plus Handle. The adapter is not compatible with the Harry's Original or Original Chrome Handle. For more details, check out the comparison on our
- [Are your blades and handles compatible with other brands?](https://harrys.gorgias.help/en-US/are-your-blades-and-handles-compatible-with-other-brands-1046133.md): Nope! Our blades are designed to only fit with our handles, and vice versa.
- [Can I shave my head with your blades?](https://harrys.gorgias.help/en-US/can-i-shave-my-head-with-your-blades-1052272.md): Our Harry's Original Blades are designed for your face and not recommended for head shaving.Our Harry's Plus Blades and ergonomic Handle feature an advanced pivoting cartridge and blade placement, making the Harry’s Plus system uniquely suited for he
- [How often should I change my blades?](https://harrys.gorgias.help/en-US/how-often-should-i-change-my-blades-1052418.md): The lifespan of our Blades, Harry's Original Blades or Harry's Plus Blades, will vary based on your hair type, shave schedule, and blade care habits. On average, most folks like to replace their blades once every 6-8 shaves or simply once they become
- [How many blades are in your cartridges?](https://harrys.gorgias.help/en-US/how-many-blades-are-in-your-cartridges-1046155.md): There are 5 evenly spaced razor blades in one cartridge.
- [Do your blades have a trimmer blade on the back?](https://harrys.gorgias.help/en-US/do-your-blades-have-a-trimmer-blade-on-the-back-1046178.md): Yes, ourĀ[blades](https://www.harrys.com/en/us/products/harrys-blades)Āfeature a Precision Trimmer on the top of the cartridge for detailed shaving of hard-to-reach places. ItÆs great for trimming your sideburns and the spot under your nose. To use it, simply turn the razor around so that the 5 blades are facing away from you, and bring the trimmer (which is a single blade on top of the cartridge) up to your hair. Try out some different angles during your first few shaves to find which one works best for you.
- [What's the difference between your Shave Gel and Shave Cream?](https://harrys.gorgias.help/en-US/what-s-the-difference-between-your-shave-gel-and-shave-cream-1046168.md): **Shave Gel** dispenses as a dense gel and quickly turns to foam as you massage it, providing cushion and comfort during your shave. _Key ingredients include: milk thistle, bergamot oil, cucumber, and aloe._ **Shave Cream** applies thinly and has a lotion like texture, allowing for a smooth glide and close shave. _Key ingredients include: coconut oils, fruit extract, pro-vitamin B5, peppermint, eucalyptus, and aloe._ Both products not only protect your face during the shave, but moisturize as well.
- [Where are your products made?](https://harrys.gorgias.help/en-US/where-are-your-products-made-1046171.md): OurĀ[blades](https://www.harrys.com/en/us/products/harrys-blades)Āare engineered and manufactured in Germany using Swedish steel. Our handles are made in China. Our face, body, and hair care products are formulated in labs in the US and UK. Every HarryÆs item is uniquely designed and produced, but we hope youÆll love them all equally.
- [What's the best way to use your Shave Gel or Cream?](https://harrys.gorgias.help/en-US/whats-the-best-way-to-use-your-shave-gel-or-cream-1046167.md): It's best to start by taking a nice, long shower before shaving - or at least rinsing your face with warm water. This helps to hydrate and soften your hair follicles. Once the prep is done, apply a thin layer of our Shave Cream or Shave Gel. The amount needed will vary based on how much stubble you have. Let the cream or gel sit on your face for a minute or two to further soften your hair, and then get to shaving.
- [Do I have to use both your razor and your gel or cream?](https://harrys.gorgias.help/en-US/do-i-have-to-use-both-your-razor-and-your-gel-or-cream-1046141.md): Nope, use whatever products are right for you! Our razors, Shave Gel, and Shave Cream were made to work as great, stand-alone products. That said, it never hurts to put great tires on a fast car.
- [Can I recycle my Harry's?](https://harrys.gorgias.help/en-US/can-i-recycle-my-harry-s-1046135.md): The majority of our packaging is recyclable, so we hope you'll take full advantage of that.Ā Regarding our packaging, the plastic type is #4 for our bottles of Face Lotion and Post-Shave Balm. The Blade Boxes' and Travel Blade CoversÆ plastic type is #5. Blade cartridges, being comprised of multiple materials, are a bit trickier to recycle efficiently. We don't have a process for recycling them right now. It's definitely a topic that's on our minds, and we welcome all suggestions.
- [Do you test any of your products on animals?](https://harrys.gorgias.help/en-US/do-you-test-any-of-your-products-on-animals-1046179.md): Nope, and there are no plans to change that. We're proud that all Harry's products are vegan with the exception of Texturizing Putty, which contains lanolin.
- [Can women shave with Harry's?](https://harrys.gorgias.help/en-US/can-women-shave-with-harrys-1050929.md): Our Harry's Original Blades are designed for face shaving, and Harry's Plus Blades are suited for face and head shaving. If you're looking to shave other areas of your body (armpits, legs, etc.), we're excited to introduce you to Flamingo! Flamingo w
- [Are Harry's Original Blades and Handles being discontinued?](https://harrys.gorgias.help/en-US/are-harrys-original-blades-and-handles-being-discontinued-1420479.md): We have no plans to discontinue our Original Blades, Original Handles, or Original Chrome Handles. Both shave systems will be available on our website and in stores. Harry’s Plus and Original Blades are made in-house at our trusted German blade facto
- [Harry's Contact Information](https://harrys.gorgias.help/en-US/harry-s-contact-information-1046159.md): You can reach us through the following channels: * Email - help@harrys.com * Text - 888-212-6855 * Chat when available on our site
- [Is Harry's available in stores?](https://harrys.gorgias.help/en-US/is-harry-s-available-in-stores-1046158.md): Yes! Most of our products are available inĀ[**Target**](https://www.target.com/c/men-s-grooming/harry-s/-/N-4ykmfZo66wk)**,**Ā[**Walmart**](https://www.walmart.com/browse/beauty/men-s-grooming/harry-s/1085666_7192911_8845470/YnJhbmQ6SGFycnkncwieie)**, and** [**Costco**](https://www.costco.com/shavers.html?brand=Harry%27s&refine=%7C%7CBrand_attr-Harry%2527s) **-**Āboth in stores and online. We are available in-store only at Walgreens, Duane Reade, Kroger, Smiths, Fred Meyer, QFC, Meijer,ĀWegmans, Harris Teeter, Hy-Vee and many others. We recommend contacting your local store to make sure your product is in stock.
- [Where is your factory?](https://harrys.gorgias.help/en-US/where-is-your-factory-1046173.md): Our factory is located in Eisfeld, Germany, which is between Munich and Frankfurt. You can read more about it on ourĀ[Factory Page](https://www.harrys.com/en/us/our-factory).
- [Have a partnership opportunity?](https://harrys.gorgias.help/en-US/have-a-partnership-opportunity-1046160.md): If you're looking for a wholesale partnership, we're thrilled to offer that through [Amazon Business](https://business.amazon.com/). Simply create a free Amazon Business account to set up your online store. Once activated, you can conveniently browse and purchase Harry's products through the platform. If you're interested in another kind of partnership, please email our team atĀ[partnerships@harrys.com](mailto:partnerships@harrys.com). Someone on the team will review your request within the next few weeks and if they feel that it would be a good fit, theyÆll shoot you an email to discuss further.
- [Can't login or forgot password?](https://harrys.gorgias.help/en-US/cant-login-or-forgot-password-1052412.md): Visit this link, and click Forgot password?. Type in the email address used to place your Harry's orders, and click SUBMIT EMAIL. Only click it once. You'll receive a password reset email within the next few minutes. If it does not appear in your inb
- [How do I edit my email?](https://harrys.gorgias.help/en-US/how-do-i-edit-my-email-1050969.md): 1. Sign in to your Profile with your email address and password. 2. Click on your email address in Your Details. Then, a window will pop up to the right. If the window doesn't pop up, please click Detach Facebook right below your email, and proceed f
- [How To Add or Edit Shipping Address](https://harrys.gorgias.help/en-US/how-to-add-or-edit-shipping-address-1046177.md): Here are the steps to take to get that all squared away: 1\. Head over to your [Profile](https://www.harrys.com/profile?utm_medium=cx+zendesk&utm_source=macros&utm_campaign=edit+shave+plan+billing) and sign in using your email address and password. 2\. If you're on a Subscription: go to the 'Your Next Box' tab, scroll down to 'Subscription Settings,' and click 'Shipping Address.' A tab should open to the right. Click 'Add Address' in that tab. If you're not on a Subscription: go to the 'Your Details' tab, then click on 'Add Address' in the 'Shipping Addresses' section or click directly on a current address to edit it. A tab should open to the right. 3\. Enter your new address in that open tab. Then click on 'Save Changes' to make sure that information is saved.
- [Can't find Subscription or previous orders?](https://harrys.gorgias.help/en-US/cant-find-subscription-or-previous-orders-1050985.md): If the email address you used when attempting to log in did not locate an account, or the account you're logged into does not display an order history or Subscription, it could be possible that you have another account under a different email address